Business travel procurement - the future is arriving fast

Multi-channel experience.jpgTraditional ways for a corporate business traveller to book a trip are changing dramatically and rapidly. There are so many more choices and tools available than ever before, via more innovative sources and channels, Ross Kata noted at a recent ITMSA travel forum.

“The trend is now towards business self-service, which has accelerated owing to widespread internet access and the rise of more technology-savvy users. Hotels, car-hire and air tickets can be researched, booked and confirmed instantly on mobile devices whilst taking a short coffee break”, he explained.

You need only to consider applying any one of the many web-based solutions that are secure and freely available. They can solve almost any corporate travel need, barring multiple-destination itineraries and complex visa requirements. On-line web-based travel service providers communicate in a variety of different ways to accommodate most business preferences.

It follows that travel management companies and traditional travel agencies servicing corporates need to take note of these rapid advances. Current research indicates that the majority of travel bookings being done via mobile devices are for the same day or the next day and a substantial proportion of them are done on a Friday or Saturday.

The usual excuses for not allowing individuals to book for themselves using self-service tools, such as the lack of control of costs; tracking user compliance; and maverick spending, are rapidly falling away: many of web-based solutions provide superior on-line reporting of savings and ensure compliance to policy- two issues close to the heart of the procurement discipline.

The leveraging of higher volumes and operating 24/7 are real attention getters. Safety and security are also enhanced and up-to-date ‘real time’ trip information can be made available to every traveller each time he or she needs to move.

“However” Kata cautioned, “there are several areas that do not easily lend themselves to self-service. Take the case of group bookings, budget travel packages and government travel management, they are all areas that still need human intervention – the only question then is, for how long?

These and other new innovations in the world of the purchasing of Corporate travel will fall under the spotlight at the upcoming SmartProcurement one-day Technical Workshop on the TCO of Travel, measured against world-class benchmarks, on 20 June 2012 in Centurion.

To register for this CPD event, presented by a subject matter expert, please call Erieka Santos on 087 805 0893 or email to

Leave a comment

SmartProcurement Newsletter

Please enter your details below to receive the SmartProcurement Newsletter for FREE on a regular basis.

As part of the SmartProcurement Newsletter you will be receiving World Class Procurement News, Tools, Tips, Tactics, Procurement Training updates, Upcoming Events, and the latest Procurement Career Openings.

* Email Address:
* Title:
* First Name:
* Surname:
* Company:
* Country:
* Public / Private:


Career opportunites

Demand Planning Manager

  • <500 000 Gauteng Operations, Planning & Inventory Projects / Category Management
(Total Cost to Company R750k - R900K) excluding ...More

Global Category Manager: CONTRACTS

  • <500 000 Buyer Commodities Contract Gauteng
Total Cost to Company R1mil - R1.2mil excluding

Project Manager :12-18 MONTH CONTRACT

  • <500 000 Contract Procurement Officer / Specialist Projects / Category Management
Description:A well-known retail organization is looking for an ...More

Procurement Analyst

  • <500 000 Analyst Gauteng Permanent Procurement Management
Description:A leading infrastructure development group with strong presence ...More

Commodity Manager: Fuels and Lubes

  • <500 000 Commodities Gauteng Permanent Strategic Sourcing
Description:Ensuring continuity of supply in line with business ...More

Senior Facilities Manager

  • <500 000 Gauteng Operations, Planning & Inventory Permanent Projects / Category Management
(Total Cost to Company R800K - R900K) Description: ...More

Supply Chain Analyst

  • <500 000 Analyst Permanent Supply Chain Western Cape
(Total Cost to Company R350K - R550K) SOUTHERN ...More

Demand Planner

  • <500 000 Gauteng Operations, Planning & Inventory Permanent Supply Chain
(Total Cost to Company R450k - R550k, dependent ...More

Procurement Specialis

  • <500 000 Gauteng Permanent Procurement Management Procurement Officer / Specialist
(Total Cost to Company R700k - R800k including ...More

Solutions Architect

  • <500 000 Analyst Gauteng Operations, Planning & Inventory Permanent
(Total Cost to Company R1.3Mil - R1.1Mil including ...More

Engineering Manager

  • Gauteng Industrial Engineer Permanent Procurement Management
Total Cost to Company R850k - R950K including ...More

Country Head of Procurement

  • Permanent Procurement Management Procurement Officer / Specialist CBS Procurement,Hub Head of Procurement To lead, ...More

Demand Planner

  • <500 000 Gauteng Operations, Planning & Inventory Permanent Projects / Category Management!Gauteng/Planning/Demand%20Planner/TP2005490/MSe Category: PlanningPosition Title: Demand PlannerSalary: R600 000 ...More

Head of Procurement

  • <500 000 Gauteng Permanent Procurement Management Procurement Officer / Specialist!Gauteng/Procurement/Head%20of%20Procurement/TP2005488/ZBuCategory: ProcurementPosition Title: Head of ProcurementSalary: R1.3 million ...More

Warehouse and Distribution Manager

  • <500 000 Gauteng Logistics & Warehousing Permanent Supply Chain!Gauteng/Logistics/Warehouse%20Distribution%20Manager/TP2005455/TMa Category: Supply ChainPosition Title: Warehouse and Distribution ...More

Supply Chain Manager

  • <500 000 Mpumalanga Permanent Procurement Officer / Specialist Supply Chain!Mpumalanga/Supply%20Chain/Supply%20Chain%20Manager/TP2005448/LMa Category: Supply ChainPosition Title: Supply Chain Manager ...More

Industrial Engineer

  • <500 000 Gauteng Industrial Engineer Operations, Planning & Inventory Permanent!Gauteng/Consulting/Continuous%20Improvement%20Manager/TP2005489/SNh Category: ConsultingPosition Title: Industrial EngineerSalary: R900 000 ...More

Operations Manager

  • >500 000 Gauteng Operations, Planning & Inventory Permanent Supply Chain
Our client within the FMCG industry with a ...More

Warehouse and Distribution Manager

  • >500 000 Gauteng Logistics & Warehousing Operations, Planning & Inventory Permanent
An exciting opportunity awaits for a Warehouse and ...More

Demand Planner

  • <500 000 Permanent
Get an opportunity to be part of one ...More