Millennials' tech expectations empower the other 6 billion (Part 2)

| 0 Comments

 

CustomerServiceGenerationY.jpgMillennials in the developed world are driving the adoption of technologies that facilitate commerce in the supply chains of the developing world.


As developed nations mobilise their workforce and embrace new models of business, such as The Networked Economy, developing nations are benefiting from the wave of simple, streamlined and mobile solutions, for which they can thank the expectations that Millennials have of technology, says Richard Downs, Director, Solutions Marketing – EMEA, Ariba, an SAP Company, in this month’s SmartProcurement.


Millennials have grown up in the age of always-on Internet, accessed by mobile devices; they expect real-time feedback, instant communication and, in the world of work, intuitive business processes.


The huge boom in home commerce, through sites such as Amazon and eBay, has had a dramatic impact on the way we all now expect to interact with technology. And advances in Internet-based technology have brought this to the mass market.

 

RichardDowns.jpgIn our contemporary home lives we expect simple, intuitive interfaces (Amazon), guidance through complex processes (Satellite Navigation) and instant feedback when something has happened in a process we are involved with (text and Twitter alerts).


Traditional business software that does not interact in these ways is beginning to look antiquated.


The number of business users (making business decisions) expecting a ‘home commerce experience’ is increasing: the workforce of 2025 will be 75 per cent born-in-the-Internet-era. Millennials know no other world than one with ubiquitous Internet and portable devices, which drives a desire to work when, where, and how they want.


So there is increasing pressure on corporate IT departments to deliver technology that allows users to interact with predominantly cloud-based systems while on the move.


And it is this ‘mobility’ that is driving developing nations’ adoption of new technology.


I was recently chatting with a fellow member of The Networked Economy, which sparked the idea for this editorial, and they were talking about receiving orders on their phone, flipping invoices on a tablet, and paying people through phone transfer. However, this was not London or Atlanta; this was the manager of a mining operation in Gauteng.


While developed nations start to use mobile technology to interact with business software as a supplement to deskbound operations, developing nations are using it to operate their business in places previously thought impossible.


Interestingly, the Gauteng manager felt his business was more able to compete with the western world as necessity drove them to use our latest technology. The historical weight of corporate IT spend was not on their shoulders – they operated in a fully mobile cloud environment and saw that as a huge advantage.


Contact Ariba for more information on engaging with The Networked Economy.

Leave a comment


SmartProcurement Newsletter
X

Please enter your details below to receive the SmartProcurement Newsletter for FREE on a regular basis.

As part of the SmartProcurement Newsletter you will be receiving World Class Procurement News, Tools, Tips, Tactics, Procurement Training updates, Upcoming Events, and the latest Procurement Career Openings.

* Email Address:
* Title:
* First Name:
* Surname:
* Company:
  Position:
* Country:
* Public / Private:

 

Career opportunites

Head: Supply Chain Management (P6)

  • <500 000 >500 000 Limpopo Permanent Procurement Management Supply Chain
North east of the Tropic of Capricorn, just ...More

Purchasing and Supply Manager

  • <500 000 >500 000 Gauteng Permanent Procurement Management Supply Chain
Purchasing and Supply ManagerThe CSIR has a vacancy ...More

Senior Manager Public Sector

  • >500 000 Gauteng Permanent Procurement Management Projects / Category Management
 Senior Manager Public SectorTotal Cost to Company: R1.1mil ...More

Senior Manager: Mining

  • >500 000 Gauteng Industrial Engineer Permanent Projects / Category Management
Senior Manager: MiningTotal Cost to Company: R900k – ...More

SUPPLY CHAIN MANAGER

  • >500 000 Gauteng Permanent Procurement Management Supply Chain
SUPPLY CHAIN MANAGER(Total Cost to Company R750k – ...More

Master Data Management Advisor

  • >500 000 Gauteng Permanent Procurement Management Projects / Category Management
 MASTER DATA MANAGEMENT ADVISOR(Total Cost to Company R750k ...More

PRO - Performance Reporting

  • >500 000 Permanent Procurement Consultant Procurement Management Projects / Category Management
PRO - Performance ReportingTotal Cost to Company: R800k ...More

PRO - Risk & Governance

  • >500 000 Gauteng Permanent Procurement Management Projects / Category Management
PRO - Risk & GovernanceTotal Cost to Company: ...More

Supply Chain Site Manager

  • >500 000 Gauteng Permanent Procurement Management Supply Chain
Supply Chain Site ManagerTotal Cost to Company R1mil ...More

Chief Financial Officer

  • >500 000 Gauteng Permanent Procurement Officer / Specialist
Chief Financial OfficerTotal Cost to Company R1.5mil – ...More

Process Engineer- WMS

  • <500 000 >500 000 Industrial Engineer Permanent Projects / Category Management Western Cape
Process Engineer- WMS(Total Cost to Company R350K – ...More

Forecast Analyst

  • <500 000 Analyst Permanent Procurement Management Western Cape
Forecast Analyst(Total Cost to Company R350K – R500K) Location: ...More

Group Category Manager: Indirects

  • >500 000 Permanent Procurement Management Projects / Category Management Western Cape
Group Category Manager: Indirects(Total Cost to Company R700K ...More

Group Category Specialist: Chemical

  • >500 000 Gauteng Permanent Procurement Officer / Specialist Strategic Sourcing
Group Category Specialist: Chemical(Total Cost to Company R700K ...More

Sourcing Specialist - 3rd party

  • >500 000 Gauteng Permanent Procurement Officer / Specialist Strategic Sourcing
Sourcing Specialist - 3rd partyTotal Cost to Company ...More

Global Procurement Lead (Processing)

  • >500 000 Gauteng Permanent Procurement Management Supply Chain
 Global Procurement Lead (Processing)Location: JohannesburgTotal Cost to Company ...More

Global Supplier Performance Manager

  • >500 000 Gauteng Permanent Procurement Management Supply Chain
Global Supplier Performance Manager Location: Johannesburg  Cost to ...More

Group Customer Service Lead

  • <500 000 >500 000 Analyst Gauteng Permanent Procurement Officer / Specialist
Group Customer Service Lead  Location: Johannesburg As the ...More

Business Intelligence Manager

  • <500 000 >500 000 Gauteng Permanent Procurement Management Supplier / Business Development
Business Intelligence Manager Location: JohannesburgLead the development, implementation, optimization ...More

Group Procurement Manager

  • <500 000 >500 000 Gauteng Permanent Procurement Management
Group Procurement Manager Location: Johannesburg  A Global Organization ...More